How to create a G Suite group email address

Overview

Steps for creating a group email address that multiple people can access. These are called Collaborative Inboxes in G Suite.

Steps

I. Create the group

1. Go to https://groups.google.com/
2. Click Create group
3. Enter Group name, Group email address and Group description
4. Click Next
5. Configure privacy settings:
   • Who can join group
     • Set this to Only invited users
   • Who can view conversations
     • Set this to Group members
   • Who can post
     • Set this to Entire organisation (we will be changing this afterwards to allow the outside world to also email the group)
   • Who can view members
     • Set this to Group members
6. Click Next
7. Add Group members by typing in their email address
8. Click Create group
9. Click Go to group
10. Click Group settings
11. Click General
12. Check Collaborative Inbox under Enable additional Google Groups features
13. Click Email options
14. Uncheck Include the standard Groups footer
15. Click Save changes

II. Allow anyone to email the group

1. Click the Settings gear in the top right
2. Click Return to classic Google Groups
3. Click OK
4. Click My groups
5. Click Manage group under the name of the group you’ve just created
6. Click Permissions
7. Click Posting permissions
8. Select Anyone on the web for the Post setting
9. Click Save
10. Click Visit new Groups in the top left

III. Test the new group

1. Send an email to the group email address
2. Wait for it to arrive
3. In your business inbox, check that the To address of the received test email is the group email address
4. Optionally, also check that the email appeared in the Groups user interface (there may be a delay between it appearing there and in your inbox)